Critical Hardware Component Failure. C2F Power Module Has Insufficient Hold Time

February 15, 2017 Jordansphere Equallogic

Problem:

A Dell Equallogic 6100X threw an alert via email. Upon logging into the GUI I could see secondary controller was showing a battery fail and the error :

 

Severity  Date and Time        Member          ID       Message                                                                                  
——–  ——————-  ————–  ——-  ——————————————————————————————  
 Error    15/02/2017 09:00:11  JORD EQL6100X-1  28.4.47  Critical health conditions exist.  Correct immediately before they affect array operation.  

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The followng error was automatically emailed from an Equallogic 6100X.and also visible in the log files:

 

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ERROR event from storage array JORD-EQL6100X

subsystem: SP [secondary]

    event: 28.4.47

     time: Tue Feb 14 18:05:34 2017

 

Critical health conditions exist.

                Correct immediately before they affect array operation.

                Critical hardware component failure.

                There are 1 outstanding health conditions. Correct these conditions before they affect array operation.

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ERROR event from storage array JORD-EQL6100X

subsystem: SP [secondary]

    event: 28.4.85

     time: Tue Feb 14 18:05:34 2017

 

Critical hardware component failure, as shown next.

                C2F power module has insufficient hold time.

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Resolution:

After contacting Dell Support they sent out a new controller. I pulled out the older controller, transferred the SD card to the new controller then inserted the new device. The controller booted up correctly but the error was still visible. I then reseated the card and the error disappeared on second reboot.

 

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