SSL VPN-Plus Client Fails to Connect

July 19, 2017 Jordansphere NSx

After upgrading from vShield Edge 5.5.4 -> NSX Edge 6.2.4 -> then converting to Advanced Gateway in a vCloud Director (8.20) environment all of my SSL VPN connections failed to establish.

The following appeared:

 

"Error: Connection to gateway failed. Please contact your administrator for SSL VPN-Plus gateway settings."

vshield_SSL_error1

 

Looking at the version it appeared I was running 5.1

vshield_SSL_error2

 

I then decided to log into my SSL VPN Portal (in my case https://mycloud.jordansphere.co.uk:8443).. From there I downloaded the client again and upgraded to the latest version. After a successful installation I re-checked the version number.

vshield_SSL_error3

 

The VPN then successfully connected.

 

Note: The SSL VPN details were previously set up via an administrator in vShield Manager . The Advanced Gateway allows the EU to do this directly.

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